Frequently Asked Questions

Payments/Payment Methods

What Payment Methods do you accept?

Check | ACH Direct Payments | Purchase Orders | Credit Card - We accept all major credit cards. There is a 2% Service charge.

When will my credit card be charged?

When you enter your credit card information on the cart checkout page and press the place order buttton your credit card is charged immediately. Your order is then processed, packaged or built to your submitted order details and will be shipped when completed.

Orders

How long does it take to receive my order?

All of our products are built-to-order. Productions times fluctuate due to demand. Average lead times are approximately 4 Weeks for Unfinished or Primed Product. Finished Products / Premium Composite & Speciatly Shutters ie. Arch Tops or Custom configurations have additional lead times approximately 6 - 8 Weeks.

Warranty

What is your shutter warranty?

Western Red Cedar / Premium Fiberglass Composite Shutters are warrantied against manufacturer's defects in construction for the life of the shutter. Other wood species are warranted for 90 days. Warranty covers the raw shutter; it does not cover any cost incurred in the finishing or hanging of the shutter. Finishing: Factory-painted finishes are warrantied for a period of three years from the date of purchase against peeling or flaking. Note: Some fading or loss of sheen is considered normal wear and is not covered under this warranty.

Can’t find what I’m looking for

I don't see what I am looking for on the website.

If you’re looking for a specific product but don’t see it on our website, please contact us at 1-800-344-8590 or email us at [email protected].

Returns

What is your Return Policy?

Some stocked products we sell may be returned for exchange or refund and will incur a restocking fee; please check with Southern Shutter Company to see if your item qualifies for return and to determine the re-stocking fee. Shipping or handling charges and/or our costs for shipping merchandise to you will not be refunded. You will be responsible for any shipping and or packaging charges to return items to Southern Shutter Company if return is for refund or exchange. No credit will be given by Southern Shutter Company on returned merchandise that is received back to our facilities damaged or otherwise not resalable by us. A written return authorization number (RMA) must be obtained from Southern Shutter Company within 15 days of receipt of merchandise, and prior to returning any merchandise. Items returned to Southern Shutter Company without a RMA number will not be refunded and may be returned to you freight collect.

IMPORTANT: SHUTTERS CANNOT BE RETURNED, EXCHANGED OR CANCELED; they were or are being made for you and are not a stocked item by Southern Shutter Company. Please measure and order carefully when ordering custom products. No exceptions will be considered on any made to order items

Freight Damage

Freight Damage, Defective and Shortages

Defective or freight damaged merchandise will be repaired or replaced at Southern Shutter Company's discretion. It is imperative that you check shipments for missing, defective or damaged merchandise as soon as possible when delivered. Shipping cartons and contents should be inspected at the time of delivery for any damage or shortage. If damage is found refuse the shipment and notify Southern Shutter Company immediately.

No claims for damage or missing parts/merchandise will be considered if not reported within 72 hours of delivery. Items returned to Southern Shutter Company without a RMA number will not be refunded and may be returned to you freight collect without any credit given. Freight damaged, defective or missing products will be replaced only and are not eligible for refund.