Terms & Conditions

• All prices and terms subject to change without notice.
• All sales are final.
• Orders accepted by Southern Shutter are non-cancelable except with our prior, written consent and are subject to a service charge as expressed in such consent.
• Shipping and handling charges apply to destinations within the 48 contiguous United States.
• Shipments requiring residential delivery or lift gate service will incur additional charges.
• Buyer is responsible for additional delivery fees or surcharges on orders requiring special shipping, packing, and/or delivery.

Returns

• All Shutters are custom made for you and may not be returned. Hardware may be returned or exchanged as long as they are in the original unopened packaging.
• Buyer must have a return authorization number from Southern Shutter to return any order.
• Returned merchandise will not be accepted without a return authorization number.
• Returned items must be in original shipping and packing cartons.
• Return authorization number must be on outside of return shipping carton.
• Goods must be shipped within 15 days of the return authorization date.
• Note: All authorized returns may be subject to a 25% restocking fee to cover handling expenses.

Damages/Shortages

Southern Shutter Company carefully packages all shipments to minimize damages in transit, but occasionally some damage may occur. We suggest the following procedures:

• Unpack the shipment upon delivery and inspect for damage. If damage is suspected, make a note on the bill of lading before signing, or refuse the shipment as damaged.
• If damage is found, notify Southern Shutter within 48 hours.
• Damaged goods may not be returned without prior authorization from Southern Shutter.